Shipping Policy

Orders of in-stock items placed before 2pm EST will usually ship the same day.  You should expect any order shipped via Standard shipping to arrive at your door within 3-7 business days. Standard orders are shipped via UPS or USPS. All Next Day orders are shipped via UPS and delivered in one business day and one-two business day shipping is via USPS Priority Mail Express. Standard shipping is FREE.  One to two day shipping and Next Day shipping at rates based on the accumulated weight.

DogFoodCity only ships within the continental U.S.

  • We invite our customers to place orders on our website or you may contact our Customer Service Center for assistance.

  • Once an order is placed, you will receive an order confirmation number. If you need to add items or make any changes to your order, you must contact our Customer Service Center as quickly as possible to ensure we can make the necessary changes before your order is shipped.


  • DogFoodCity ships pet food to the 48 continental states only.

  • If an order is placed on Friday, it will not be shipped until the following business day (Monday) as we do not ship on Saturday and Sunday.

  • Shipping charges on pet food or orders over 35 lbs are based on accumulated weights.
  • You must have a street address for delivery. Pet food cannot be shipped to an APO/APE or PO Box, since UPS is used for delivery.

Frozen Food

  • DogFoodCity can ship Frozen & Raw products for those extra special pets that get the tastiest raw products that need to remain refrigerated or frozen before being consumed. It is a bit more complicated as we want to make sure that the pet food remains fresh, so in order to do so:

    • Frozen items will ship next day air

    • Items are packed in dry ice to ensure they remain cold and fresh

    • Items are packed in dry ice to ensure they remain cold and fresh